As part of the PCO licensing process, TfL requires all applicants to complete an Enhanced DBS Check (previously known as a CRB check). This check is carried out through TfL’s approved service provider and is used to confirm that applicants meet the required safety and character standards for working as a private hire driver in London.At Eastend Training, we help applicants understand and complete the DBS process correctly to avoid delays or mistakes.
The Enhanced DBS Check reviews information from official criminal record databases, including:
This helps TfL determine whether an applicant is suitable to hold a PCO licence.
Applicants can usually complete the DBS process either:
The DBS reference number received after submission must be included in your PHV/203 application form.⚠️ Please note:
The DBS check is only valid for a limited period, so your full PCO application should be submitted promptly to avoid needing a new check.
Our team can assist you with:✔ DBS application guidance
✔ Completing online forms correctly
✔ Document preparation and checking
✔ Understanding TfL requirements
✔ Avoiding unnecessary delays in your application. At Eastend Training, we aim to make the entire PCO process smoother, faster, and easier to understand.
Before submitting your PCO licence application, it is important to understand that TfL carefully reviews an applicant’s criminal history as part of the licensing process. TfL’s priority is public safety, and certain convictions or offences may significantly affect the outcome of an application. Applications are unlikely to be approved in situations involving:
Please note that every application is assessed individually, and this is not a complete list of all factors TfL may consider during the licensing process. At Eastend Training, we always encourage applicants to review their circumstances carefully and seek professional advice if they are unsure about eligibility before starting the application process. For full and up-to-date guidance, applicants should refer to TfL’s official licensing policies regarding criminal convictions and driver suitability.
To begin your online CRB application, please visit www.online.tmgcrb.co.uk and click on “Register” from the login page. The application process is completed in four simple steps: First, you will be asked to fill in your personal details online. Next, you will use the built-in ID verification tool to select acceptable identification documents. After that, you will be able to print your application form, which will include a unique barcode reference. This printed form must be taken to a participating Post Office for identity verification (a list of approved branches can be found at http://postofficelocations.tmgcrb.co.uk/locations.pdf). Finally, you will complete your payment at the Post Office, which is currently £56.85 and includes the ID verification service. For PH Drivers:
You may also be required to enter a Secret Word depending on your application type.Please follow the on-screen instructions carefully to complete your submission. Full guidance notes are available at www.tmgcrb.co.uk/tph. As part of your PCO licence application, you will be asked for a reference number. If you complete the online CRB application and opt in for email updates, you will receive an “E Number” by email. If not, you can log back into your application after 3–5 days to retrieve it. This E Number is essential for tracking your application and may be required during later stages of your licensing process.
All PCO licence applicants are required to complete an Enhanced DBS (CRB) check, regardless of how long they have lived in the UK (unless exempt under TfL rules). As part of the application, you must declare your full address history for the last 5 years. If you have lived outside the UK for 3 months or more (continuously within the last 3 years), you will need to provide additional information using the TPH/205 form.
If applicable, you must include:
⚠️ Short holidays or temporary travel do not need to be included.
Applicants who have lived abroad for qualifying periods will also need to obtain a Certificate of Good Conduct from the relevant country. This document confirms your criminal record status outside the UK.
Having a criminal record does not automatically prevent you from obtaining a PCO licence. TfL reviews each case individually, considering:
However, serious violent or sexual offences are highly likely to result in refusal.
A previously issued DBS certificate may be accepted only if:
If either condition is not met, a new DBS check will be required.
Having penalty points on your driving licence does not automatically disqualify you. TfL will assess:
If unsure, applicants are advised to seek clarification before applying.
At Eastend Training, we can help you complete your DBS process correctly, including guidance on documents, forms, and submission, to help avoid delays in your PCO application.
