HOW YOUR PCO APPLICATION IS ASSESSED

Once you submit your application, Transport for London (TfL) will review your documents in detail to determine whether you are considered “fit and proper” to hold a Private Hire (PCO) licence. Their Licensing Team carefully checks your background, documentation, and compliance with all requirements in line with official TfL guidelines. For full details on the decision-making process, applicants are encouraged to review TfL’s official licensing policies, which are regularly updated.

📬 HOW TO SUBMIT YOUR APPLICATION

There are several ways to send your completed application to TfL:

• Direct Postal Submission
  You can send your full application using the pre-addressed envelope included in your pack. Ensure all documents are correctly completed and enclosed, and include payment details for the application fee.
  📍 Send to:
  London Taxi and Private Hire
  Palestra, 4th Floor Green Zone
  197 Blackfriars Road, London SE1 8NJ
• Post Office Check & Send Service
  You may use the Post Office verification service (where available) to check your documents before submission and forward them to TfL on your behalf.
• Eastend Training Full Submission Support
  We strongly recommend using our complete service, where our team checks, organises, and submits your application to help reduce errors, avoid delays, and ensure a smoother process from start to finish.

💷 APPLICATION COST BREAKDOWN

Your total application cost is made up of three main parts:

• Enhanced DBS (CRB) Check: approx. £56.85 (paid to TMG CRB)
• Licence Application Fee (non-refundable): £150
• Grant of Licence Fee: £100

Payments can usually be made via debit/credit card or through approved Post Office services, depending on your submission method.

⏳ PROCESSING TIME

On average, TfL takes around 12 to 16 weeks to process a PCO licence application, depending on background checks and document accuracy.

📞 IF YOU NEED HELP

If you have not received your application pack or licence, you can contact TfL directly:📞 0343 222 4444

📧 tph.enquiries@tfl.gov.uk

🕒 Monday–Friday (08:00–17:00, excluding Bank Holidays)

❗ IF YOUR APPLICATION IS REFUSED

If TfL refuses your application, you will receive a written explanation including the reason for refusal and your right to appeal. You normally have 21 days to submit an appeal if you choose to challenge the decision. Please note that some fees may be non-refundable depending on the outcome, and unsuccessful appeals may involve additional costs.

At Eastend Training, we always aim to help applicants avoid mistakes, reduce delays, and improve the chances of a smooth and successful application process.